Refund Policy

Last updated: August 2026

At XFI Cabling Services, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our refund and return policy below.

1. Return Window

You may return most new, unopened items within 30 days of delivery for a full refund of the product price. Custom-cut cable and clearance items are non-returnable unless defective.

2. Return Conditions

• Items must be in original condition and packaging.
• Products must be unused and free of damage.
• A proof of purchase (order number or receipt) is required.

3. How to Request a Return

1. Email info@xficablingservices.us with your order number and reason for return.
2. Our team will issue a Return Merchandise Authorization (RMA) number and shipping instructions.
3. Ship the items to the address provided using a trackable method.

4. Refunds

Once we receive and inspect the returned item, we will process your refund to the original payment method within 5–10 business days. Shipping charges are non-refundable unless the return is due to our error.

5. Damaged or Defective Products

If your item arrives damaged or defective, contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you.

6. Restocking Fee

Bulk orders and large spools may be subject to a 15% restocking fee to cover handling and re-inspection.

7. Contact

Questions about returns? Email info@xficablingservices.us or call +1 (800) 123-4567.